Customer Promises

 

IT’S THE LITTLE THINGS THAT BRING GREAT SERVICES

At TOTAL, we wish to provide not only the best products to our customers, but also the best services. At all TOTAL service stations worldwide, we are committed to bring these promises to live, because sometimes, it is those little things that matter the most.

 

SAFETY

At TOTAL, safety is value. In every TOTAL station, our customers’ safety is our first priority. Whether it is to refuel, rest, grab a quick meal, our service stations around the world are living places where one feels safe.

 

RESPONSIBILITY

We are committed to providing responsible, available, and affordable energy. Our products are safe and unaltered, we ensure the integrity of our transactions in every respect, and we provide reliable information. At TOTAL, our customers can be sure to find verified equipment is in good working order and quality products and services that respect the environment. Station staff act with honesty and integrity at all times. Our stations observe a responsible sales policy on sensitive products.

 

CLEANLINESS

We offer our customers the guarantee of a clean and well-kept station. The staff’s attire and the cleanliness of the stations in all areas open to the public reflect our will to ensure a pleasant experience every step of the way.

 

PROXIMITY

We are the champion of the close-to-customer approach. Station staff members are the ambassadors of our brand and their main objective is to see the customers smile. We are committed to serving our customers with speed, efficiency, and politeness. Employees are smiling, available, proud to wear the colors of the brand, and able to assist our customers in all their purchases of products and services. For any queries or complaints, we are attentive and responsive in our answers. When an incident occurs, we immediately handle it at the point of sale and ensure follow-up.

 

CONVENIENCE

With us, our customers are sure to have a fast and pleasant experience in all circumstances. We do everything to make the lives of our customers easier: Our stations are easy to find, easy to access, and the services are well indicated. We offer our customers a convenient service, so that they can get back on the road with a smile.